How long does it take to confirm my order?
Orders are confirmed once payment has been completed. Please check your email for the Order Confirmation.
Can I amend my order after it has been confirmed and paid for?
We are unable to amend any orders as we process orders immediately when payment is confirmed. Any amendments may cause delay in the delivery of your order.
Can I cancel my order?
Unfortunately, we are unable to cancel orders once it is paid. Please review your items before completing your orders. Only items showing in your Order Confirmation will be shipped unless the items are Out Of Stock.
Can I order through other means other than the website?
For special orders or consultations, please feel free to email us at firstname.lastname@example.org or you can go to our Instagram or Facebook page and leave us a private message and we will reply you as soon as possible.
What do I do if I receive a faulty item or have a problem with an item ordered?
Please contact us immediately at email@example.com with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected back by our courier.
Can I purchase items in bulk and can I get more discounts?
Yes. We do wholesale and distribution for some products and brands. Feel free to contact us at firstname.lastname@example.org if you are interested to buy in bulks.
What kind of payment method may I use?
For orders above SGD50,
Free shipping via Ninjavan.
For self collection,
Self collection is available for purchase of any amount. However, orders will only be processed after full payment has been made by paypal, paynow or bank transfer. Please refer to the self collection below to find out more information on the latest meet up venue and time.
Can I upgrade my delivery methods afterward?
Unfortunately once your order has been paid and processed, we are unable to change your Shipping Method.
What should I do if my order has not arrived?
Tracking number will be provided to you and you are able to track the package on https://www.ninjavan.co/en-sg/tracking. Alternatively, please email us at email@example.com and we will track the packaging for you.
I entered the wrong address, what should I do?
The delivery address for an order must be a valid address - we do not ship to P.O. Box or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been paid. In the event that the wrong address is indicated in the order, and the package is delivered, Aster Beauty will not be liable for any replacement or refund.
The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.
RETURNS AND EXCHANGE POLICY
For defective and incorrect items, we have a 14-day exchange policy upon receipt of order, subject to the following terms and conditions:
1. Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
2. Items purchased as part of a set or a multi-item pack must be returned as a whole set.
3. This return policy does not apply to items which are on sale.
For all returns enquiry, email us at firstname.lastname@example.org
What do I do if I had an allergic reactions?We specially curate the products we carry. The ingredients of the product are listed on the page to help you identify any sensitivities with certain ingredients. Different skin types and skin conditions may react differently to our products and brands. It is always best to know and understand how your skin reacts to different products and ingredients. If you experienced an allergic reaction, please email us a detailed description of what occurred along with the pictures. We will communicate this to the brand and help find an appropriate solution. Please note that issues must be reported within 14 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.
What happens if I am unhappy with the product I purchase or I changed my mind?
We do not accept return of items if you have made an incorrect purchase or you changed your mind after receiving the items. Please review your cart before completing the order.
Can I test the products before buying them online?
As we are an online store, we do not have an option to test or see the products before purchasing them. However, we do have a dedicated team of beauty experts that are ready to answer all your beauty questions. We are well-versed on every product we carry - and even use them in their daily routines. Please also check the ingredients listing before completing your purchase to identify any allergens.
Will my personal information be shared with third parties?
We pride ourselves on providing a safe and secure shopping experience. All information is kept private and confidential. We do not share or sell your personal details with any third parties.
Are your products authentic?
Yes. We work directly with the brands and authorised distributors to ensure that all products we sell are authentic.
Can you notify me when an “Out of stock” product is back in stock?
Please enter your email address located on the product page. You will receive an automated notification via email once the item is back in stock.
Do you offer product samples?
We offer specially curated samples at random upon ordering and it is available while stock last.
Can I request or suggest a product or brand?
We love to hear from our customers, especially about a product we do not currently carry. Feel free to send us an email at email@example.com if you are looking for a certain brands we carry and we will try to bring it in for you.
Can I get a personal consultation on the use of your products?
Please contact us at firstname.lastname@example.org or send us a private message to our Facebook or Instagram to arrange a consultation with one of our beauty experts. They are well-versed on every product we carry and even use them in their daily routines. Please note that you can also find product reviews for each product, which are written by fellow shoppers.